Merit Advisory Council

Merit's Unique Approach to Customer Satisfaction

The Merit Advisory Council (MAC), formed in 1998, provides Merit's Members with an exceptional forum for communication with each other and with Merit. Each year Merit's non-governing Members elect new representatives to serve on the MAC for three year terms. The MAC meets a minimum of twice each year to discuss Merit's service and to provide direct feedback to Merit's staff and Board of Directors.

Input at the Top

The Merit Advisory Council chair and vice chair attend Merit's biannual Board of Director Meetings to provide Member input, and feedback regarding educational and technology service concerns within the Member Community.

An Alternative Resource

There may be some issues that an organization would rather discuss with other Members, whether it is their Merit service or any network related topic. The MAC meets with all Members in attendance at each Merit Member Conference, and also provides an online input form that can be used at any time.

Customer Communication

At Merit we don't just ask for Member input, we demand it. MAC members serve on special Merit committees—such as the Merit Member Conference Planning Committee, MAC Election Committee—and provide input and advice into existing and new product and service offerings and on new and updated Merit policies.